Danna Simms Resume

Danna N Simms
Avon, Ohio
440-503-3244

innovinkdesigns@gmail.com


Objective

I am currently seeking a position as a Customer Service Representative in a growth-oriented
company.

Work Experience

03/05 - Innovink Media Designs , Avon Ohio
Graphic Print Designer
Collaborate with clients to create vision, create designs and consistently met deadlines
and requirements. Successfully manage and coordinate graphic projects from concept
through completion. Manage all operational strategic, financial and administrative functions.

09/02-03-04 AmeriGas Propane/Level Propane, Westlake Ohio
Customer Service Representative
Supervised the Take-Over Department implemented the spreadsheet for the daily transfer
of propane sales. Worked as a liaison with the sales department and dispatcher providing
services to our customers. I assisted customers with their Housing Energy Assistance Program
and their propane orders. Received incoming call assisted customers with ordering propane. Reviewed customers' accounts. setup new accounts and offered customer new services.

01/01-06-02 Sears Holding Corp. Middleburgh Heights, Ohio
Customer Service Account Representative
Sears Gold MasterCard. The Great Indoors and Sears Premier Credit Card
Processed third party billing error notices. Investigated credit card purchases and issued
credit when warranted. Processed and setup new accounts for customers. Processed electronic mail for the Sears Retail and Regional Operational Credit Card.

02/95-09/98 The Signature Group, Schaumburg, IL
Customer Service Representative
Received 150-200 calls per day assisting patients with dental plan benefits. Assisted customers with Dining Ala Carte and The Motor Club. Trained new associates on receiving inbound calls
Worked on special projects.

10/91-10/94 Sears Holding Corp. New Orleans La.
Customer Service Representative
Received incoming calls assisting customers with Sears Credit Card Accounts. Processed new
accounts and issued customer line of credit increase.

Education
03/02- Polaris Career Center, Middleburg Heights Ohio
Master CIW, Site Designer
1983-1985 University of New Orleans, New Orleans, La
Computer Science

Skills
Adobe Photoshop CS3, Adobe Indesign CS3, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, CyberLink Power Director